Past Week -- Devan
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The Front
Lines
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8 Keys to a 5-Star Experience
Excellence is non-negotiable. Our #1 competitor is AI.
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1
Obsess Over the Details
Small things matter. Trust is fragile.
2
Be Proactive
Anticipate needs. Not reactive.
3
Respond Quickly
Reply within 24 hours. No exceptions.
4
Follow Through
Do what we say, when we say.
5
Make it Easy
Simple. No confusion. Respect their time.
6
Over Communicate
Never let clients wonder where things stand.
7
Relentless Follow-Up
Chasing is our responsibility. Never stop.
8
Be Human
Our #1 competitor is AI. Be human.
Past Weeks
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Devan
Podcast Manager - Your numbers, past performance & weekly report
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Your Week By The Numbers
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Week info
Week (Mon - Sun)
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Q1 -- Jan to Apr
Q2 -- Apr to Jul
Q3 -- Jul to Oct
Q4 -- Oct to Jan
LinkedIn 200 maxed?
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Client narrative this week
Numbers auto-pulled · share wins, roadblocks, action plan
Deskbird
Status...
Code Red
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Crushing
Wins this week
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Weekly checklist
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tasks
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Weekly task checklist
LinkedIn Outreach
-- Update status of each LI list worked on this week
Deskbird
Guest Updates
-- Guest Tracking Sheet is up to date
Guest Comms
-- No outstanding emails in inboxes
Client Comms
-- All CC'd emails handled
In Studio
-- Studio Bookings confirmed for next week
How many hours of studio time happened this week?
Dashboards
-- All client dashboards reviewed
Anyone marked Interested followed up with
Deskbird
Trello
-- Cards updated and briefs made
Graphics
-- All graphics made 2+ weeks in advance
Shownotes
-- All shownotes created for next 2 weeks
Quality Control
-- All Tuesday episodes QC'd
Distribution
-- FLV and clips uploaded to YouTube
Distribution
-- All social clips added to LinkedIn
Distribution Backlog
-- Clip backlogs uploaded to YouTube
Deskbird
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